Microsoft's Copilot summarizing a Teams conversation. The meeting summary pulls in details from the seller’s CRM such as product and pricing information, as well as insights from the recorded Teams call.
The Copilot bot, which runs on Azure OpenAI Service, can be used with Microsoft Dynamics 365 Sales and Viva Sales applications to help write email responses to customers and create an email summary of a Teams meeting in Outlook. So, this doesn’t mean you can assume the AI assistance will create a situation where you don’t need expertise in the human using the tool." "On the other hand, if you ask the wrong questions, you’ll get information that may be skewed or biased to your question and may not be all that useful. "So in that regard, being able to make inquiries in a natural language and get suggestions and analysis is of great value," Gold said. Gold Associates, said chatbot tech will help enhance Dynamic 365's ability to analyze the growing amount of information many sales reps and customer support workers have to deal with "and often can’t deal with due to too much dispersed information, or time constraints - for example, quickly attaining information about customer before speaking with them. today. Dynamics 365 Copilot features are also available in preview, and their regional availability and language vary. Power Platform features are available in preview in the U.S. In May of 2021, Microsoft launched the first ever use of GPT in a commercially available product in Power Apps, ushering in a new AI-driven era for low code development," a Microsoft spokesperson said. "Power Platform has worked in partnership with OpenAI’s GPT technologies since 2021, allowing everyday workers to develop their own apps and tools. The new Power Apps feature is now included in Microsoft’s Dynamics 365 suite. Microsoft first announced the GPT-3 powered code builder at its Build developers conference in May 2021 that was based on a GitHub pilot service.
The bot extensions include AI capabilities in Microsoft Teams, Viva Sales, and Power Apps, enabling citizen developers to write code using natural language.
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